If I am failing a proxy check, but am sure I'm not using a proxy service, what might be happening?

We have detected unusual activity from your IP address, and our proxy check can be sensitive to possible viruses infecting a user's computer. If you're certain you're not using a proxy but still failing this check, the issue could be related to viruses or malware on your device or any other device that shares your internet connection. We recommend checking your computer for possible viruses and/or malware (remove any that are present), and ensure you have an updated anti-virus program installed and running. Once you have removed the malware, it can take up to a few days for the update to take effect in our systems. For a list of Google's recommended anti-virus softtware, please visit https://www.google.com/safetycenter/everyone/cybercrime/devices/

Live Chat Support E-mail support Phone: (866)788-2508

If you or someone you know has a gambling problem and wants help, call 1-800-9-WITH-IT (1-800-994-8448).